Refund Policy

Last updated: June 9, 2026

This Refund Policy explains when and how refunds are issued for Playable Kit ("we", "us", or "our"). It forms part of our Terms of Service.

1. Overview

Playable Kit is a subscription and build-credit service. Because conversions consume real compute and storage resources the moment they run, refunds are limited as described below. We always aim to resolve genuine issues fairly — if something goes wrong on our side, contact us.

2. Plan & Subscription Fees

• Recurring plan fees are billed in advance for each billing period and are generally non-refundable once the period has begun.
• If you cancel, your plan remains active until the end of the current paid period; we do not provide prorated refunds for unused time unless required by law.
• You will not be charged for future periods after cancellation takes effect.

3. Build Credits

• A build credit is consumed each time a creative is generated for a network. Consumed build credits are non-refundable, including for creatives you choose not to use or that a network later rejects.
• Unused build credits included in a plan do not carry over between billing periods unless explicitly stated.
• If a build fails due to a verifiable error on our side (for example, the conversion pipeline produced a corrupt package), we will restore the affected credit or re-run the conversion at no cost.

4. When You May Be Eligible for a Refund

We will consider a refund where:

• You were charged in error or charged more than once for the same period;
• The Service was materially unavailable for an extended period due to our fault and we could not remedy it;
• A refund is required under applicable consumer-protection law.

Refunds are not provided for: a creative being rejected or not performing on a third-party ad network; a build exceeding a network's file-size or technical limits; change of mind after credits are used; or failure to cancel before a renewal.

5. How to Request a Refund

Email [email protected] from the address on your account within 14 days of the charge, including your organization name, the invoice number, and a description of the issue. We may ask for additional details to verify the request.

6. Processing

Approved refunds are issued to the original payment method or by the same method used for the original payment (for example, bank transfer for manually invoiced plans). Processing typically takes 5–10 business days after approval, depending on your payment provider.

7. Custom & Enterprise Plans

Custom or enterprise agreements may have their own refund and cancellation terms. Where a signed agreement or custom invoice specifies different terms, those terms control.

8. Chargebacks

If you have a billing concern, please contact us first so we can resolve it. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is reviewed.

9. Contact

Questions about refunds? Contact us at [email protected].